"H&M consistently demonstrates its commitment to improving working conditions."
FLA asked training participants to submit progress reports to focus the factory throughout the duration of the program. Following the training period, the factory entered its implementation and progress tracking phase, during which workers and management have the opportunity to apply the lessons learned in training, communicate the training to the rest of the workforce, implement improvements, and practice the new skills learned. The information collected in this phase allowed both H&M and FLA to examine the actual changes in the policies, procedures and practices within the factory, and work with the factory to address negative feedback and problem areas. According to the workers and management, the program has improved worker-management communication; helped workers’ voices be heard regarding policies and changes; and improved grievance procedures. There are also areas for improvement, and I’m confident that H&M will work with the factory to ensure continuous progress."